FAQ’s
See the following Frequently Asked Questions Topics:
| Business Related | Product Related |
Business Related
What is my order status?
After placing your order, you should have received an order confirmation with information on how to check on the status of your order. You will receive a shipping confirmation email with tracking once your order is shipped. Check your inbox, spam, and trash folders for this email. Tracking info may not be available until the next business day and is dependent on the carrier.
Do you accept returns?
Of course! Please see our Shipping & Returns page for more information on how to make a return.
Do you have any coupon codes?
Yes, sign up to receive our newsletter which will let you know about our promotions throughout the year.
We also have several different ongoing coupon codes. See our Special Offers page for active coupon codes.
Where are your products made?
Our products are proudly made in the USA! The Rifle Rods, Safe Savers, Snaps and Rifle Rod Tags are made in Bloomington, IL - our hometown! - and all of our wire products are made in Chicago, IL. With the exception of our light kits and a few other brand name items we carry, everything on our site is made in the USA!
Do you sell on Amazon?
Yes, we do! Jeff Bezos would love it if you shopped on Amazon as he charges merchants an arm and a leg in fees! Please, while you are here, shop on our site! Rest assured that our prices are the same as Amazon, we have quick shipping and it’s very likely you will get a little something extra in your package! Need a coupon code? Check out our Special Offers page!
If you do hop over to Amazon, please SHOP OUR BRAND -> Visit the Gun Storage Solutions Store. There are many foreign made, knock-off options out there that do not meet our quality standards. Check out the photo below to make sure you’re shopping our quality, USA made products! Thank you!
|
|
|
Product Related
Handgun Hangers
I have metal or plastic shelves. How can I make this product work for me?
Our Handgun Hangers are made to be used on shelves within 5/8" - 1" in thickness. The only way around this is to replace your metal/plastic shelf or add a piece of 3/4" thick plywood to the underside of your current shelf.
How can I be sure the Handgun Hanger won’t damage the bore of my gun?
We know this is a concern for gun owners which is why we have taken appropriate action when developing this product. The process we use on all of our Handgun Hanger products is called BoreGuard™ Technology. First, each product has chamfered (beveled) ends - this removes any sharp edges or burrs that may have resulted from cutting the wire. Second, each product coated with a scratch and oil resistant vinyl coating. We regularly test the quality of the coating and inspect each product before packaging for sale. This product has been on the market since 2009 and we do not hear complaints about this concern.
Are there any installation instructions for Handgun Hangers?
Each style of Handgun Hangers simply slide onto the shelf. Even the Back-Under and Back-Over Handgun Hangers install without a need to remove the shelf. Slide the product up or down between the shelf and back wall and twist to install. The Original Handgun Hangers and Back-Under Handgun Hangers have reversible sides for different thicknesses of shelves. See which side works best with your shelf before putting it to use.
Rifle Rods
What if I have a metal or plastic shelf?
Some safe manufacturers have switched from a plywood shelf to a metal or plastic shelf. This does create a challenge for the proper installation of Rifle Rods. At this point, we still recommend a wooden shelf. You can either attach a 3/4" plywood to the bottom of the metal/plastic shelf or replace it all together - Click here for instructions. The Shelf Liner included in Rifle Rods Kits is the absolute best product on the market. It is an industrial grade loop fabric that does not fray over time, which creates a safe environment for storing guns using Rifle Rods.
An adhesive backed loop fabric is not a good long term solution. We have found that in a humid environment or over a period of time, adhesive will wear out and peel away from its mounted surface. GSS does not want to sell a product that does not provide longevity for your gun storage. We realize your gun collection is important to you and we want to provide the highest quality product. For more information please read our blog post on this subject.
What if I have some guns that are too short for the Rifle Rods?
For varying lengths of guns, arrange guns of similar heights together. If the Rifle Rod is not halfway down the barrel of the gun, an object should be placed underneath the gun to boost it up and make up for the difference in height. Suggested objects are: ammo cans, books, or boxes. The best solution is to build a custom shelf to the size that is desired. This will give storage for ammo underneath the guns. We have a whole blog post written to this subject. Check it out here.
Rifle Rods seem loose in my shotguns. Why aren't they available in different calibers?
Rifle Rods are made at one standard size for 22 caliber rifles and any caliber size larger. One of the best features of our products is their versatility. Everyone's gun collection is different so we want to make sure that our product is one size fits all (excluding smaller than 22 caliber). Yes, this means that Rifle Rods will have more wiggle room in a 50 gauge shotgun, but this does not hinder the function of the product.
Gravity is our friend, keeping the weight of the gun distributed on the floor. The Rifle Rod stabilizes the gun in the upright position. A tighter fit in the barrel may seem appropriate, but you will find over time that Rifle Rods made for specific calibers is an unnecessary feature. This feature would add to the price of the product and take away from its simplicity and universal ease of use.
What is the most space saving layout for Rifle Rods?
First and foremost, when installing Rifle Rods, remove the notched gun rack. This unit is no longer necessary and will take away space needed for Rifle Rods to store the maximum amount of guns in your safe.
The most efficient way to use Rifle Rods is to make three rows from front to back. Line guns with iron sights along the back wall of the safe. Guns with scopes can fill in the middle and front row. They will spoon nicely with the profile of the gun behind.
Kikstands
Will Kikstands work with ____________ gun?
Not all guns are made equally - that’s why we have so many! They have different lengths, weight distributions and shapes. The steel used in Kikstands is strong, but also malleable so that the angled prong can be adjusted up or down to accommodate different styles of guns. Try these suggestions...
-
Bend the angled prong up or down to evenly distribute the weight of the gun.
-
For long barreled handguns, you will likely need to slide the trigger guard onto the angled prong.
-
The angled prong can slide into the cylinder of a revolver.
|
|
|
|
How can I be sure the Kikstand won’t damage the bore of my gun?
We know this is a concern for gun owners which is why we have taken appropriate action when developing this product. The process we use on all of our Kikstand products is called BoreGuard™ Technology. First, each product has chamfered (beveled) ends - this removes any sharp edges or burrs that may have resulted from cutting the wire. Second, each product coated with a scratch and oil resistant vinyl coating. We regularly test the quality of the coating and inspect each product before packaging for sale. This product has been on the market since 2012 and we do not hear complaints about this concern.
Gun Cradles
Will Gun Cradles work with my ________ style wall panels?
This product was designed to work with MDF board material slatwall. There are many different materials used to make slatwall and the industry is always growing. We have not tested Gun Cradles on all slatwall types available on the market, but we do have an ongoing list that we add to as we hear if our product works or doesn’t work with the type of slatwall. If you do not see your brand on our list below, please contact us for a sample of Gun Cradles to see if it fits your needs.
-
Generally Gun Cradles work with particle board slatwall which can be found in most local hardware stores.
-
There are a few styles of slatwall that we have found do not work with our Gun Cradles:
-
Uline brand Slatwall, Rubbermaid FastTrack Wall
Slatwall Snipers
Will Slatwall Snipers work with my ________ style wall panels?
This product was designed to work with MDF board material slatwall. There are many different materials used to make slatwall and the industry is always growing. We have not tested Slatwall Snipers on all slatwall types available on the market, but we do have an ongoing list that we add to as we hear if our product works or doesn’t work with the type of slatwall. If you do not see your brand on our list below, please contact us for a sample of Slatwall Snipers to see if it fits your needs.
Compatibility Information:
-
Some particleboard slatwall utilize metal tracks inside the slats. In this case, Snipers cannot be inserted on the face of the board. If you're able, slide the Snipers in from the open edge of the board.
-
Generally Slatwall Snipers work with particle board slatwall which can be found in most local hardware stores.
-
There are several new plastic or metal slatwall brands available and we have found Slatwall Snipers do not work with:
-
MegaWall Gladiator GearTrack
-
Proslat
-
Vinyl Slatwall
-
If you have another plastic or metal type of slatwall, please order a sample before placing a large order.